Tell me about your store.
Design Decor is an online home décor boutique specializing in designer-curated seasonal décor, luxury faux florals, real-touch florals, ribbon, wreath accents, lanterns, candle holders, picks, stems, and unique decorative pieces for the home.
Our goal is to make decorating easier, more beautiful, and more enjoyable. Instead of searching through endless options, our customers can shop thoughtfully selected pieces that help create a cohesive, elevated look for every season and holiday.
Whether you are styling an entryway, mantel, dining table, porch, kitchen island, Christmas tree, wreath, or seasonal display, Design Decor offers pieces chosen for quality, beauty, and timeless appeal.
Is this store owner operated?
Yes. Design Decor is a locally-owned and operated business, and our collections are selected with care and intention by our team of designers and knowledgeable staff. We take pride in offering a more personal shopping experience, with products chosen for customers who value beautiful design, quality pieces, and an easier way to decorate their homes.
What brands are sold in this store?
Design Decor carries a curated selection of home décor, seasonal décor, faux florals, ribbon, wreath supplies, lanterns, candle holders, picks, stems, and decorative accents from trusted vendors and design-focused suppliers.
Because our inventory changes seasonally and many pieces are limited, available brands and collections may vary throughout the year. Product details are included on individual product pages whenever available.
We are proud to link up with a fellow-Knoxville small business, Mellow, for much of our tabletop decor. They share our passion for quality and effortless elegance.
What does Design Decor specialize in?
Design Decor specializes in curated seasonal home décor, designer-inspired decorative accents, luxury faux florals, real-touch florals, ribbon, wreath supplies, picks, stems, lanterns, candle holders, and holiday décor.
We focus on helping customers create a beautifully decorated home without the stress of searching for each individual piece.
Do you sell second-hand or pre-owned articles?
No. Design Decor sells only new home décor, seasonal décor, florals, ribbon, and decorative accents. We do not sell second-hand or pre-owned items.
Are your products limited or seasonal?
Many of our products are seasonal, limited, or available only while supplies last. Because we curate decor and collections for specific holidays and decorating seasons, popular items may sell out and may not always be restocked.
We recommend shopping early for seasonal favorites, especially fall décor, Halloween décor, Christmas décor, patriotic décor, and specialty ribbon. We often sell out of our designed wreaths, garlands, and bows weeks ahead of a holiday.
Do your faux florals look realistic?
Design Decor offers high-quality faux florals and real-touch florals selected for their lifelike appearance, natural colors, and elegant textures. Real-touch florals are designed to look and feel more realistic than traditional artificial flowers, making them a beautiful, low-maintenance option for year-round decorating. You can read more about faux florals and what these terms mean in our blog.
What are real-touch florals?
Real-touch florals are premium artificial flowers made with materials that give the petals and leaves a more lifelike feel. They are designed to closely resemble fresh florals while offering long-lasting beauty without watering, wilting, or replacement.
Can I use your products for wreaths, arrangements, and seasonal displays?
Yes. Many Design Decor products are ideal for wreath making, floral arrangements, garlands, Christmas trees, mantel displays, tabletop styling, entryway décor, porch containers, and seasonal vignettes.
Our ribbon, picks, stems, florals, ornaments, lanterns, and accents are selected to help you create a polished and cohesive designer look.
If you make for re-sale, we recommend you join our Decor Pro partnership for exclusive discounts and concierge service. You can register and learn more here.
Ordering & Payment
What are the available payment options?
We accept major payment methods offered at checkout, which may include credit cards, debit cards, and other secure payment options available through our online store platform.
Available payment options will be shown during checkout before your order is placed.
Do you accept store credit?
Yes, if store credit has been issued to you, it may be used according to the terms provided at the time of issue. Store credit is typically applied at checkout using the instructions or code provided.
Store credit is not redeemable for cash.
Do you have active discount codes or promotions?
Design Decor may offer seasonal sales, limited-time promotions, discount codes, or special offers throughout the year primarily through our VIP email, you can join the list here to access 15% off your first order.
Can discount codes be combined?
Discount codes and promotions typically cannot be combined unless specifically stated. Some exclusions may apply to sale items, clearance items, special collections, or limited products.
I forgot to use my discount code. Can it be applied after purchase?
Discount codes should be entered at checkout before the order is completed. In most cases, we are unable to apply a discount code after an order has already been placed.
Shipping
What shipping options and policies do you offer?
Design Decor ships online orders using available carrier services based on the size, weight, and destination of the package. Shipping rates and options are displayed at checkout when available.
Orders are carefully packed to help protect your décor, florals, ribbon, lanterns, candle holders, and seasonal pieces during transit. Because many décor items are dimensional, delicate, oversized, or irregular in shape, shipping costs may vary by product and order size.
Do you offer free shipping?
Design Decor may offer free shipping during select promotions or when an order qualifies under a current free shipping offer.
Free shipping eligibility, if available, will be shown on our website or at checkout. Some oversized, fragile, heavy, or specialty items may be excluded from free shipping offers.
Do you offer express shipping?
Expedited shipping may be available based on carrier availability, type of product, and other factors. Reach out to our team using the chat function, phone, or email and we will assist you.
How long does it take to process my order?
Orders are processed as quickly as possible, typically within 1-2 business days. Designed products are often made to order and may take up to 5 business days to ship. Processing times may vary during peak decorating seasons, major sales, holidays, and high-volume periods.
Once your order ships, you will receive tracking information. We ship all orders via UPS so that they are fully trackable and insured.
Do you ship internationally?
At this time, Design Decor only serves customers within the US through our online store. Contact us by phone to discuss exceptions. If shipped internationally, customers are responsible for any applicable customs duties, taxes, import fees, or international delivery charges.
What countries do you ship to?
We only offer shipping within the United States currently.
Do you ship to P.O. boxes?
Shipping to P.O. boxes is not recommended, orders for décor items require a physical street address for delivery via UPS, our preferred carrier.
What happens if my package is delayed?
Once an order leaves our facility, delivery timing is managed by the shipping carrier. Delays may occur due to weather, holidays, carrier volume, or other transit issues.
Please use your tracking information for the most current delivery updates. If your package appears significantly delayed or lost, contact our customer service team so we can help guide you through the next steps.
What should I do if my order arrives damaged?
Please contact customer service as soon as possible if your order arrives damaged. Include your order number, photos of the damaged item, photos of the packaging (inside & out), and a brief description of the issue.
Because many home décor items are fragile or dimensional, photos help us quickly review the damage and determine the best resolution.
Local Pickup & Retail Location
Do you have retail store locations?
Design Decor is both an online store and a retail location.in Knoxville, TN. You can visit our Google listing for up to date information regarding hours and location.
Do you offer local pickup?
Local pickup may be available depending on your location and our current fulfillment options.
If local pickup is offered, it will appear as a delivery option at checkout. Pickup instructions, timing, and location details will be provided after your order is placed.
Can I shop in person?
In-person shopping availability may vary. Please check our website, social media, or contact customer service for the most current information about local pickup, seasonal events, or in-person shopping opportunities.
Returns & Exchanges
What is the return policy?
We want you to love your Design Decor purchase. If you are not satisfied with an eligible item, please contact customer service within the return window listed on our website or order policy.
Items must typically be unused, in original condition, and returned with original packaging when possible. Seasonal items, sale items, clearance items, custom pieces, florals that have been shaped or altered, and final sale items may not be eligible for return.
Return shipping costs may be the responsibility of the customer unless the item arrived damaged or there was an error with the order.
Do you allow customers to request and manage their own returns?
Return requests may be handled through our customer service team or through an online return process if available.
To begin a return, please follow the return instructions provided on our website or contact customer service with your order number and the item you would like to return.
Are sale items returnable?
Sale, clearance, seasonal closeout, custom, special order, and final sale items may not be eligible for return. Please review the product description and return policy before purchasing.
Can I exchange an item?
Exchanges may be available depending on inventory. Because many Design Decor products are seasonal or limited, we cannot guarantee that the same item will be available for exchange.
If you need a different item, the best option may be to return the eligible item and place a new order.
How long does it take to receive a refund?
Once an eligible return is received and inspected, refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are typically non-refundable unless otherwise stated or unless there was an error with the order.
Bulk, Wholesale & Special Orders
Do you offer bulk or wholesale orders?
Yes, we are happy to assist with bulk orders, large projects, corporate decorating, event décor, holiday decorating needs, and select wholesale requests depending on inventory availability.
Our Decor Pro program offers exclusive discounts and concierge service to those decorating for re-sell at any level. You can register here!
For bulk or project-based orders, please contact customer service with details about the items, quantities, timeline, and decorating needs.
Can you help curate décor for a large project?
Yes. Our team may be able to assist with curated décor selections for larger projects such as office spaces, hospitals, churches, businesses, events, seasonal displays, Christmas trees, wreath programs, or themed decorating needs.
Availability depends on inventory, timing, and project scope.
Do you offer custom design services?
Design Decor offers curated product recommendations or design support for all types of projects and events including weddings, corporate events, and privately hosted parties. Please contact us with your project details so we can determine how we may be able to help.
Customer Service
How can I contact customer service?
You can contact Design Decor customer service through the contact form on our website or by using the contact information listed on our store.
Please include your order number, name, email address, and a brief description of your question so we can assist you as quickly as possible.
What is your contact information?
Our current contact information can be found on the Contact page of our website. For order-related questions, please include your order number so we can better assist you.
When will I receive a response?
We do our best to respond to customer inquiries as quickly as possible. We are a small team but diligent about caring for our customers! Response times may be longer during holidays, weekends, and peak seasonal decorating periods.
Can I make changes to my order after it is placed?
If you need to make a change to your order, please contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or has shipped. We will do whatever is needed to get you taken care of.
Can I cancel my order?
Order cancellations are possible if the order has not yet been processed or shipped. Please contact customer service immediately with your order number.
Once an order has shipped, it cannot be canceled and may need to be handled as a return if eligible.
Decorating Help
Can Design Decor help me decorate if I feel overwhelmed?
Yes. Design Decor was created for customers who love a beautiful home but do not always have the time to search, coordinate, and style everything themselves.
Our curated collections make decorating easier by offering pieces that work beautifully together. From realistic florals and ribbon to lanterns, picks, wreath accents, and seasonal statement pieces, our products help you achieve a designer-inspired look with less stress.
How do I choose the right décor for my home?
Start with the area you want to style, such as a front door, mantel, dining table, kitchen island, entryway, porch, or Christmas tree. Then choose a color palette or seasonal theme and layer coordinating pieces such as florals, ribbon, greenery, lanterns, candle holders, and accents.
Design Decor makes this easier by offering curated seasonal pieces designed to create a cohesive, elevated look.
How do I care for faux florals and greenery?
To keep faux florals and greenery looking beautiful, gently dust them with a soft cloth, feather duster, or cool-air blow dryer. Keep them away from excessive moisture and prolonged direct sunlight when possible. If decorating a space with direct sunlight, use a UV protected floral for lasting beauty.
For storage, place florals and greenery in a clean, dry container where they will not be crushed.
How should I store seasonal décor?
Store seasonal décor in a cool, dry place using sturdy containers. Keep delicate ornaments, florals, ribbon, picks, and decorative accents protected from moisture, dust, and heavy stacking.
Ribbon should be stored in a way that prevents crushing, and florals should be loosely packed to help maintain their shape.
Are your products good for gifting?
Yes. Design Decor products make thoughtful gifts for housewarmings, birthdays, holidays, hostess gifts, Mother’s Day, weddings, and special celebrations.
In 2026, we added new exclusive Petite Arrangements that are designer-made and perfect for elevated gifting.
A beautiful lantern, candle holder, floral arrangement, ribbon, wreath accent, or seasonal décor piece is a lasting gift that can be enjoyed in the home year after year.
Can I send an order as a gift?
Yes, you may ship an order directly to the gift recipient by entering their shipping address at checkout.